Terms and Conditions


The prices entered on the site are presented with VAT included for private buyers, while VAT is excluded in the retailer view.


Orders are accepted only and exclusively in writing via the Internet (on-line).

The purchase of the products, available as illustrated and described online, is carried out by the customer at the indicated price. Before confirming the purchase to the Customer the unit cost of each chosen product will be summarized, the total cost in case of purchase of several products and the relative transport costs.

The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming the order, or by e-mail (e-mail), indicating the relative order number.

In the hypothesis that, after the order has been sent, the order number does not appear (after a few minutes), it will be considered that an incorrect e-mail address has been indicated, or that an error has occurred during d ‘order. In this case the order is not accepted.


For online purchases you need to choose the desired payment method:

– with a credit card of various types through the secure PayPal service


Transaction of mail-order goods not subject to the obligation to issue documentation pursuant to art. 12 paragraph 1 of the law December 30, 1991 n. 413, as amended by the art. 1 paragraph 20 Decree of the Ministry of Finance of 21/12/1992 published in G.U. number 300 of 22/12/1992.


The orders of the products in the catalog are generally sent 1-2 days (from Monday to Friday) from receipt of payment.

Delivery costs throughout Italy are FREE for all orders of at least 70 €, for orders below the cost of shipping is 6 euros.

Delivery times are approximately 48/72 hours from payment.

We advise you to indicate an address where someone is always present (office, or parent’s house).

The courier does not notify you by telephone before making the delivery.

If at the time of delivery there is no one present, the courier leaves a notice indicating the time of passage and the shipping number.

Tracking the order: keep track of the shipment of your order.


Eyra Cosmetics srl is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services offered in the catalog published on the site, nor for any other fact not directly attributable to Eyra Cosmetics srl.


At the time of delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with the order. Even in the presence of packaging intact, the goods must be verified within 10 days of receipt.


Pursuant to art. 64 and following of Legislative Decree 206/2005, (Consumer Code), if the Customer is a consumer (ie a natural person who purchases the goods for purposes not related to his professional activity) has the right to withdraw from the purchase contract . Any hidden anomalies must be reported in writing by registered mail. For each declaration, the customer assumes full responsibility for what has been declared. To exercise this right, the customer must send by registered letter A.R. a communication to that effect within 10 working days from the date of receipt of the goods.

The communication must be addressed to:

EYCO Via Marchese di Casalotto 57, 95025, Aci Sant’Antonio

The right of withdrawal lapses in the cases in which Eyra Cosmetics ascertains:

1. Use also partial of the good

2. The lack of external packaging and / or original internal packaging

3. The absence of integral elements of the product

4. Damage to the product for reasons other than transport


Information on the protection of personal data

(Article 13 of Legislative Decree of 30.06.2003 No. 196)

According to the law, we inform that the law n. 675/96 guarantees that the processing of personal data will be carried out respecting the rights, fundamental freedoms and dignity of natural persons, with particular reference to privacy and personal identity. We will treat the data of our customers with lawfulness and fairness in the protection of their rights and confidentiality. The data of our customers will NOT be disclosed.

The processing of customer data aims to proceed with the execution of the contract. Where necessary for the execution of the contract we will transmit the customer data to the shipping company and, if requested, to the bank in charge of following phases related to the payment of goods. The provision of data is mandatory as necessary to execute the contract of sale. In any case we will not use the information in our possession for purposes other than those mentioned above.

In relation to the processing of data, the rights provided for by the art. 13 of the law 675/96.

SPEDIZIONE GRATUITA con 70 € di spesa minima Dismiss